Investigating warehouse conditions and notice in a Costco injury claim.
Short answer: The fall is only the starting point. To pursue a Texas Costco injury claim, counsel has to identify the responsible operator, connect a condition or activity to the injury, and prove the resulting losses. In a premises case, knowledge of the hazard is often the difficult part. Was there an actual warning? Did an employee create it? Or was it there long enough that the operator should have discovered it?
Begin preserving time-sensitive records promptly. The same footage and records used to investigate notice may also answer Costco’s arguments about its response, the cause of the injury and the shopper’s own conduct.
Begin with the right legal theory
A spill left in an aisle and a pallet jack striking a shopper can both cause serious injury. They do not necessarily produce the same legal claim. For the spill, the injury usually arises from a condition on the premises. For the moving equipment, an employee’s conduct at that moment may support negligent activity.
For the first defendant check, collect:
- The membership receipt, as evidence of the visit.
- The lease or operating agreement for the area involved.
- Employment or agency records for the person whose conduct is at issue.
- Control records relevant to the display, product, parking area or third-party act.
Use those records to choose the defendant and theory; the receipt alone cannot do that work.
For a premises claim, the plaintiff generally must establish that the operator actually knew, or legally should have known, about an unreasonably dangerous condition; failed to use reasonable care to reduce the risk or warn about it; and thereby proximately caused the injury. Retailers do not insure every visitor against injury. See Wal-Mart Stores, Inc. v. Reece, 81 S.W.3d 812, 814–17 (Tex. 2002); Brookshire Bros., Ltd. v. Aldridge, 438 S.W.3d 9, 15–16 (Tex. 2014).
The outcome in H-E-B, LP v. Peterson, No. 24-0310 (Tex. Apr. 10, 2026), turned on that evidentiary gap. Leaks at other locations and the inspection testimony did not establish this puddle’s age. Circumstantial proof remains possible when it supplies the necessary connection.
Build a timeline, not a collection of impressions
When did the hazard appear? Video might show a dropped item, spreading liquid, a passing employee or a cart crossing the area. It might show none of them. Request views of the condition, the approaches and nearby work, with enough footage before and after the injury to understand what happened. Thirty seconds before a fall may be far too little.
Compare camera clocks with other available clocks. For inspection entries, obtain original timestamps, the user’s identity and any edit history. Ask what a “completed” inspection actually records. Costco’s systems and retention periods should be established for the warehouse involved, not assumed to be uniform.
A dirty spill or a trail of footprints is worth investigating. Its appearance alone does not tell you its age. Reece, Wal-Mart Stores, Inc. v. Gonzalez, 968 S.W.2d 934 (Tex. 1998), and Peterson address the danger of speculative timing.
A witness may remember telling an employee about the liquid. Find the employee and establish what the warning actually conveyed. Or footage may show a worker creating the hazard. That act must be connected to the material involved in the injury. A worker who merely passed nearby presents a different question: what could be seen from there, and for how long?
Proximity without an opportunity to discover the condition is not enough.
Preserve the evidence immediately
There are useful steps a shopper can take before the legal theory is clear:
- Obtain needed medical care and report the event accurately.
- Get witness names and photograph the condition from several angles without changing it.
- Keep the original photos, receipts, shoes and clothing.
- Note which cameras face the area.
The lawyer can use that information to request the relevant video interval, original files and exports, inspection data, incident communications, maintenance records and connected third-party material. First determine what exists. A request to preserve it does not establish a right to obtain every item.
If something was lost, Brookshire Brothers requires the judge to examine the duty to preserve, breach, prejudice and a proportionate remedy. Missing footage does not automatically give the claimant an adverse inference.

Test warehouse-specific explanations
Look closely at whichever warehouse activity may have caused the injury: stocking, pallets, packaging, displays, carts, cleaning, food sampling, refrigeration or loading. Also examine the walking route. A stationary pallet presents different questions from equipment moving through an aisle.
At an entrance, record the condition of the mat, floor and drains, along with the rain and cleanup times. Near a sample table, find out what the shopper stepped on and who put it there. Being beside the table does not establish that the demonstrator spilled it.
Retain the evidence behind either account. A nearby sample table does not establish who dropped the substance.
Prepare the defense and the damages record together
What account would the defense put forward? Perhaps the liquid appeared only moments earlier. Perhaps the warning was visible from the approach. Perhaps the medical problem has another cause. Counsel also has to anticipate disputes about the condition’s danger, Costco’s knowledge and the time available to respond.
Visibility can affect duty as well as fault. In Austin v. Kroger Texas, L.P., 465 S.W.3d 193 (Tex. 2015), the duty analysis concerns a known or obvious danger and limited exceptions. Chapter 33 addresses a different question—the shopper’s share of responsibility. Both belong in the valuation.
The damages file should develop while liability is being investigated. Bills need their payment and adjustment information. Earlier medical history and treating opinions help explain what changed, and proposed future care needs support of its own. A total alone leaves too much unexplained at mediation.
Apply section 41.0105 to recoverable medical expense even if the liability record is strong.
Litigation path
An adjuster’s ongoing review is no reason to let the filing deadline pass. The general Texas limitations period for personal injury is two years. The particular matter still requires a check of accrual, tolling, the correct defendants and any special rules.
For discovery, I would ask who can answer each unresolved issue. A floor worker may explain an observation or response. A manager, contractor or custodian may know which systems were used. A designated corporate representative may address the organization’s information. Notice, causation and damages each need their own support.
Before negotiating, counsel needs an answer to the expected notice motion and a witness who can lay the foundation for the proposed exhibit. A missing record or an adverse ruling may change that answer—and the assessment taken into mediation.
The demand should reflect those answers.
1 The case starts with an event reconstruction, not a retailer label
“Costco injury” identifies where something happened. It does not identify the legal claim. At intake, locate the event precisely enough that an investigator can return to the spot and a custodian can find the right recording.
First event sheet
- Warehouse address and club number.
- Date, time and time zone; aisle or service area; direction of approach.
- Witness names and their first statements.
- Original photographs and receipts.
- What changed during cleanup, and when.
The injury mechanism determines the next question. For a spill, investigate notice. For a moving pallet jack, investigate what the operator was doing at impact. For a failed cart, retain the unit and its service history. For a parking collision, examine the other driver's conduct. Another party may be responsible, or the available facts may support no claim.
Water beside a cooler is an observation; a leaking cooler is an explanation to verify. Record what the witness personally saw, and identify the speaker and date for anything learned secondhand.
Sketch the patch, route, warnings, cameras and nearby work, labeling estimated distances. Keep photographs taken before and after cleanup. Reconcile witness locations and times against phone, register, report and camera records before treating two accounts as contradictory.
The same event sheet will be used in preservation, pleadings, discovery and trial preparation. An unresolved duty, notice or causation entry may ultimately prevent the case from proceeding; leave it visible.
2 Identify the operator, possession and responsible actors
Start with the warehouse operator on the date of injury. A receipt, property record, incident report, service-area document or photographed sign may identify a lead. The controlling lease or contract may identify a different entity or divide responsibility.
| Possible actor | Questions for the file |
|---|---|
| Warehouse operator or possessor | Who controlled the area and could inspect or correct it? Obtain the relevant possession or operating documents. |
| Sample vendor | Who employed and directed the demonstrator? What act connects the vendor to the accident material? |
| Maintenance contractor | Which part of the property and which tasks did the agreement cover? What happened in practice? |
| Tire-service provider | What work was undertaken, by whom, and under which service records? |
| Manufacturer | What evidence connects a product defect to the event? A falling product alone is not enough. |
| Driver in a parking collision | What conduct caused the collision? Property ownership alone does not establish the occupier’s responsibility. |
For each proposed defendant, the file should show what it controlled, the duty alleged, the supporting conduct and the competing account. Contracting out cleaning does not necessarily end the occupier’s duties.
A demonstrator’s spill brings employment and supervision into the investigation. A shopper’s spill raises a different inquiry. Neither the nearby sample table nor its cleaning timetable establishes which occurred.
Use reasonably particular corporate-deposition topics covering operation of the area on the injury date and custody of its records. Investigate limitations and relation back promptly if another entity emerges. Preservation requests to relevant custodians can proceed meanwhile.
3 Choose premises liability or negligent activity with care
The relevant event is the one that caused injury. United Scaffolding, Inc. v. Levine, 537 S.W.3d 463 (Tex. 2017), requires attention to those facts rather than the pleading label.
| Facts to investigate | Likely direction of inquiry |
|---|---|
| Pallet left in an aisle the day before a trip | Premises condition: placement, visibility, duration and any required notice. |
| Pallet jack strikes a shopper while being operated | Possible negligent activity: operation at impact, route, speed, load and sight line. |
| Merchandise falls | Was it being handled, left unstable, disturbed by a shopper or affected by a defect? Preserve the lead-up evidence. |
| Cart wheel fails | Retain the cart, user account and service history; investigate the failure and responsible actor. |
Compare the act’s end time with the injury time while retaining supported alternative theories. An act still underway may raise negligent activity; a condition left behind may require premises proof. The label alone cannot avoid notice requirements.
Return to that distinction after the witnesses have testified. Draft an element-by-element account of each theory still supported: control, duty, any required knowledge, breach, proximate cause and damages. Testimony about an employee’s earlier act may support a different analysis from testimony about an act occurring at the moment of injury. Prepare the response to a notice motion accordingly.
An early draft of the jury questions can expose a missing element. Put a witness or exhibit beside each question and revisit the draft before summary judgment and the charge conference. Broad criticism of store safety may leave one of those spaces empty.
4 The four propositions in a condition case
Check possession or control and the visitor's status first. For an invitee's condition claim, keep a separate file entry for knowledge, unreasonable risk, reasonable care and proximate cause. H-E-B, LP v. Peterson, No. 24-0310 (Tex. Apr. 10, 2026), concerns knowledge of the particular condition.
| Question | Material to obtain | Limit to address |
|---|---|---|
| What was on the floor? | Original photos; accounts from people who saw or touched the material. | A post-fall image may establish location while leaving source and age unknown. |
| Why was it dangerous? | Surface texture, lighting, warnings and the way shoppers used the area. | An internal policy may have a relevant evidentiary use; it does not automatically set the legal standard. |
| What did the operator know? | A specific prior report, proof of employee creation, or reliable duration evidence. | A worker’s route establishes presence more readily than awareness. |
| What response was reasonable? | Time available; cleanup, barriers and warnings actually provided. | Establish when each measure appeared. A cone added afterward cannot show an earlier warning. |
| Did it cause the injury? | Contact, body movement, immediate symptoms and competing mechanisms. | Notice by itself establishes neither the fall mechanism nor medical causation. |
| Which losses followed? | Treatment, function, prior conditions and legally recoverable damages. | Separate the claimed loss from the evidence supporting its cause and amount. |
Add the source, foundation witness and strongest contrary inference to each entry. Suppose a service ticket identifies a complaint about a refrigerator but never connects it to the puddle. More copies of that ticket will not establish the connection. Look for the missing view, earlier report or witness instead.
5 Actual knowledge requires a recipient, content and time
A witness says, “I told an employee near produce.” Ask for the account in the witness's own words before suggesting a name or time. Someone may have seen the hazard, received a report or created it. Establish the facts supporting the particular route to actual knowledge.
| Detail | Follow-up |
|---|---|
| Recipient | Name or description; location; employer or vendor role; whether the message reached the occupier. |
| Words used | The substance and place described. Did “water by the freezers” mean this patch or another aisle? |
| Time | A purchase, call, meeting with a companion or recognizable camera event that independently anchors the recollection. |
| Response | What the recipient said or did; any radio call, manager message, assignment or footage that corroborates it. |
| Later remarks | Whether “water problems” referred to prior knowledge, another location, or something first learned after the fall. |
Do not turn an interviewer-supplied timestamp into the witness's recollection. A report completed after the injury also does not establish that the operator received an earlier warning.
| Time | Proposed fact | Verification needed |
|---|---|---|
| 1:05 | Shopper reports a spill to a worker. | Identify recipient, exact place and independent time anchor. |
| 1:08 | Worker points toward the spot on video. | Reconcile the clock; confirm the direction and subject of the gesture. |
| 1:16 | Shopper falls. | Confirm the same condition and ask the organization to explain its response. |
If the pointing concerned another patch or occurred after the fall, the sequence must change. A reliable prior warning can establish knowledge without dating the spill's formation. An indefinite warning leaves knowledge unresolved.
6 Employee creation, proximity and encounters
To connect an employee’s act to the condition, trace the act, the material’s path and the time of the shopper’s encounter. A case of merchandise may appear to be leaking, yet be dry on closer inspection. Another shopper’s drink may explain the liquid.
Watch the original footage alongside the witness accounts and inspect the product if it survives. Did the act continue as the person was injured, or was a condition left behind? A visible uniform helps identify someone to interview. More is needed to establish creation or knowledge.
Wal-Mart Stores, Inc. v. Spates, 186 S.W.3d 566 (Tex. 2006), makes proximity an insufficient stopping point. To evaluate a passing worker’s opportunity to discover the hazard, establish:
- Distance, orientation and line of sight.
- Lighting and obstructions.
- The hazard’s conspicuity.
- Time spent in a position to observe it.
A worker behind a tall pallet may have no useful view of clear liquid nearby. A dark object directly ahead in good lighting raises different questions. Reconstruct the moving view; a post-fall close-up cannot supply it.
For everyone passing the area, record the path, timing source and possible view. A person may cross an aisle without inspecting it. Even an assigned floor check may miss transparent liquid that has just appeared.
A “complete” entry may also conflict with footage showing that the worker never reached the spot. Before drawing a conclusion, establish the assigned task, when the entry was made and what the worker remembers independently. Seeing the area, seeing the hazard and having time to respond are separate factual questions.
7 Constructive notice after Peterson
There is no fixed number of minutes that establishes constructive notice in every Texas case. The inquiry concerns a reasonable opportunity to discover this condition.
| Authority | Check |
|---|---|
| Wal-Mart Stores, Inc. v. Reece, 81 S.W.3d 812 (Tex. 2002) | Identify evidence addressing the temporal component. |
| Wal-Mart Stores, Inc. v. Spates, 186 S.W.3d 566 (Tex. 2006) | Do more than place a worker nearby; examine the opportunity to discover the hazard. |
| Wal-Mart Stores, Inc. v. Gonzalez, 968 S.W.2d 934 (Tex. 1998) | Check whether the claimed age rests on speculation. |
| H-E-B, LP v. Peterson, No. 24-0310 (Tex. Apr. 10, 2026) | Connect the evidence to this condition. Older leaks elsewhere and an inspection gap did not establish the accident puddle’s age. |
| Observation | Permissible calculation | Unresolved point |
|---|---|---|
| Floor clean at 2:00; fall at 2:30 | The spill could have formed at any point between 2:00 and 2:30. | The clean-floor observation does not tell us when liquid arrived. |
| Same liquid reliably visible at 2:08 | At least 22 minutes before the 2:30 fall, if continuity and clocks are established. | Identify what makes the earlier patch the same condition. |
| Shopper enters at 2:28 | Investigate a possible later source. | Could a new spill explain the fall? Does growth of the earlier patch explain the images instead? |
Retain the original file, earliest reliable frame and verified clock correction. Support visibility and time for discovery with identified evidence. If duration is unknown, examine prior warnings or employee creation; unrelated leaks and foot traffic cannot substitute. Explain any remaining notice deficiency to the client.
8 Hazard source and recurring conditions
A recurring drain problem, displaced pallet, leaking unit or troublesome mat warrants investigation. Obtain records for that asset or floor location over a reasonable period. Note the unit number, symptom, repair and whether the problem was resolved.
Compare a prior ticket with the accident using:
- Asset number and floor location.
- The reported physical problem.
- The response and whether the problem was resolved.
A different cooler's leak a month earlier may prompt a useful question without proving anything about this puddle. Assess relevance and prejudice under Rules 401 and 403 and the reasoning in Peterson.
An engineer may explain how a drain could release water. That opinion does not necessarily establish that the drain produced the accident puddle or when the water reached the floor.
Use qualified engineering or maintenance expertise where the proposed mechanism exceeds ordinary observation. Give the expert actual measurements, drainage paths, operating conditions and service records, along with viable alternatives such as a shopper’s drink. The conclusion should identify what the data supports and what remains unknown. Timing may still have to come from witnesses or recordings.
“Samples were served all day” and “the worker placed this piece of food here at a verified time” are very different statements. The first describes general activity. The second, if established, connects an actor and time to the particular condition.
Return to the particular food on the floor. What are its possible sources? What evidence could distinguish them or establish time on the floor? Record unanswered alternatives for settlement and trial. General debris explains the reason for inspections, not how this item arrived.
9 The first seventy two hours
Obtain needed medical care first. Evidence gathering must not delay it or expose anyone to another hazard.
When it is safe to do so
- Photograph the approach and warnings before cleanup changes them.
- Photograph the material or surface closely, with a scale where appropriate.
- Get witness contact details and their first account.
- Obtain the incident report or enough information to identify it.
- Retain original photos, footwear, clothing and any involved item without washing or repairing them.
Ask open questions. Do not coach a witness toward a preferred explanation. The operator may not be required to supply its internal file immediately.
For the preservation request
Name the person, incident time and precise location in the request. Explain the lead-up and response period needed, identifying source recordings, camera maps, exports and logs. Include relevant inspection records and their audit history, whether paper or electronic. Connected communications, maintenance, staffing and third-party records may need preservation too. Ask the recipient to identify unavailable sources and any retention cycle requiring urgent action.
Justify the cameras and interval requested. Unrelated months of video may exceed proper discovery, even when the files have been preserved.
For the received material
- Keep an untouched digital original and a separate working copy.
- Record sender, date and transfer method.
- Keep the first account and append dated corrections with explanations.
- Retain relevant prior medical history and evidence that may favor the defense, including footwear and approach footage.
A receipt is useful evidence of a visit, but it does not put the member in a particular aisle. Likewise, a treatment note may accurately describe symptoms while compressing the account of the fall into an inaccurate phrase. Keep the note, ask where that account came from and record any explanation of the difference.

10 Native video, camera mapping and clock reconciliation
A fall-only extract may omit the period that matters most to notice. Map the floor patch, approaches, stocking or cleaning activity, warnings and response. Identify continuous versus motion-triggered recording and determine which original files survive.
| Field | Record |
|---|---|
| Requested interval | Reasoned start and end covering the lead-up and response. |
| File form | Native or forensic-quality export; necessary player or codec. |
| Camera and clock | Camera identifier; timestamp meaning; time zone; frame timing. |
| History | Retention settings, viewing and export history. |
| Versions | Original; adjuster extract; enhancement; trial clip. Keep them distinguishable and record changes. |
Frame electronic-production requests under Rule 196, subject to proportionality and the court's orders.
Brightening, cropping and slow motion change a viewer’s impression. A reflection may become prominent, a warning disappear, or an ordinary movement seem deliberate. Supply the normal-speed original and disclose the edits so the comparison is clear.
Prepare for originals-and-duplicates objections under Rules 1001–1003 and misleading-presentation objections under Rule 403, as well as authentication under Rule 901.
Suppose one camera runs four minutes fast throughout the relevant period. It may still show the elapsed time accurately. There is no reason to assign the same correction to another camera without checking it. Keep a worksheet for each source—including phone, register and dispatch records—showing its displayed time, the comparison used, the supported correction and any uncertainty. When the evidence supports only a two-minute range, show that range on the graphic.
11 Inspection records and the meaning of a completed sweep
Ask the system witness to demonstrate what “complete” meant on the incident date. A screenshot of that label cannot establish which floor area someone actually checked.
| Field or source | Question |
|---|---|
| Zone and route map | Does the assigned zone include the accident patch? |
| Author and device | Who entered the record, using what device or account? |
| Event time and submission time | Does the display date the walk, the entry, or receipt by the server? |
| Edits and permissions | Identify each recorded change, its author and the retained history. |
| Exceptions and offline operation | Check whether an offline entry synchronized later or an exception accounts for the difference. |
| Employee account | Have the employee describe the walk, the view and the action used to mark completion. |
| Video and staffing | Do the clocks, physical route and available staff corroborate or contradict the entry? |
Use the custodian to explain the fields and the worker to explain the route. Delayed entries, clock differences and zone boundaries need checking before any falsification allegation. Neither a recent inspection nor an inspection gap dates a later spill. Keep reasonable care distinct from Peterson’s notice inquiry.
| Issue | Required preparation |
|---|---|
| Authentication | Identify a method satisfying Rule 901. |
| Business record | Establish the Rule 803(6) requirements, including any proper certification. |
| Embedded statements | Identify additional hearsay layers under Rule 805 and their proposed basis for admission. |
| Comparison chart | Line up camera event, creation, server receipt, edits and fall time. Explain uncertainty and verify actual system capabilities. |
The comparison chart can assist at summary judgment or trial. It must not invent a software function or present an internal checklist as the legal duty.
12 Incident communications, maintenance and third parties
Sort the incident file by author, date and purpose before interpreting it. A manager's note, insurer communication and witness statement may describe different stages of the response. Request nonprivileged underlying facts and sources; privilege or work product may protect other material.
When did the writer arrive? Which parts were personally observed, and who supplied the rest? Those questions, together with the original statement or recording if retained, make the note more useful.
A later statement can have a use unrelated to prior knowledge, such as a party admission or credibility issue. The proposed use determines which evidentiary basis or limitation counsel must address.
Match “case leaking” to the cooler’s asset number and location. A gasket diagnosis made afterward may explain the water’s source without establishing pre-fall knowledge.
The contract describes an allocation of work; witnesses can describe whether that is what happened. Ask who actually inspected, cleaned, retained the records and controlled the area. Shoppers, cleaners, demonstrators or paramedics may remember something the report omits. Approach them promptly, retain their words and distinguish what they saw from what they heard afterward. An uncertain time should remain uncertain in counsel’s notes.
13 Missing video and spoliation
Before calling footage missing, establish whether the camera recorded the relevant place at all. Ask who reviewed it, what was exported and what happened to the remaining file. The adjuster’s short clip may be an extract, yet a longer recording may still fail to show the spill’s origin. Those are different problems from destruction of a relevant recording.
| Issue for the judge | Records and questions |
|---|---|
| Duty | When did circumstances create a preservation duty? Compare that date with the incident report and preservation letter; the duty may arise before the letter. |
| Loss and breach | What existed, who controlled it, when was it overwritten or deleted, and what preservation steps were taken? |
| Culpability | Distinguish an overwrite before a duty existed from a failure after the duty arose, including any deliberate deletion. |
| Prejudice | What relevant fact could this camera show? Was it the only duration view? Identify usable substitute evidence and blind spots. |
| Remedy | Explain how the requested relief addresses the identified prejudice and why it is proportionate. |
Brookshire Bros., Ltd. v. Aldridge, 438 S.W.3d 9 (Tex. 2014), assigns these issues to the trial judge. A spoliation instruction is a severe, limited remedy; missing footage does not automatically entitle a claimant to one.
Compare surviving files, the camera map, retention records and earliest export through the custodian. Further discovery or a remedy may follow demonstrated prejudice; an incomplete production alone proves neither misconduct nor premises notice.
14 Warehouse mechanisms beyond liquid spills
The evidence needed for a pallet injury differs from that needed for a cart, refrigeration unit, entrance mat, fuel area, food-service area or parking route. Confirm which services the particular location offers.
The reconstruction should fit the mechanism:
For a stationary pallet, measure the protrusion and aisle width and investigate placement, lighting and duration. Falling merchandise calls for the original stack, packaging, access and possible customer interference. With powered equipment, the relevant reconstruction includes the operator’s route, load, speed and view.
I would require the reconstruction to disclose measurements and alternatives, especially if the recording misses the first movement.
Photographs taken after someone rebuilds a display may leave us unable to establish the earlier stack. Measurements and packaging should therefore be preserved promptly. For a cart-wheel failure, I would want the actual cart and service history available to examine. A generic picture of the same model cannot necessarily explain why this unit failed or how it caused the injury.
For other warehouse mechanisms, I would ask:
- Does the parking collision involve another driver's conduct or a question about property control?
- Did liquid near refrigeration come from the unit, a cleaner or a shopper? What do the exact asset record and travel path show?
- Who dropped food near the samples? Does any source actually identify the demonstrator?
The nearby activity is a starting lead, not proof of its involvement.
A mechanism table can keep an investigation focused. Identify the proposed condition or act, possible actor, source evidence, required notice theory, expected defense and the question an expert would answer.
I would ask what the proposed expert adds beyond ordinary observation. Engineering, biomechanics and electronic systems may require specialist explanation. Saying that a wet floor can be slippery often does not. Rule 702 requires reliability and fit for the particular conclusion being offered. The résumé may explain the person's qualifications; it cannot do the work of supporting the opinion.
15 Warnings, open hazards and alternative routes
A cone in the picture does not answer when it arrived or what the shopper could see. Establish the placement, timing and warning content before evaluating adequacy.
| Question | Evidence to compare |
|---|---|
| Who placed the sign, and when? | Compare the person’s account with footage before the fall and the response record. |
| Where was it relative to the hazard? | Measure the sign and hazard locations. Mark subsequent movement on the diagram. |
| What was visible on approach? | Claimant’s route, cart or other obstruction, normal-speed view. |
| Was another route reasonably usable? | Layout, access and conditions at the relevant time. |
| Does the photograph show the earlier scene? | Time and location foundation; cleanup changes and sign movement. |
Watch the shopper’s approach at normal speed. Pausing and enlargement are useful analysis tools, but were unavailable to the shopper. The person who placed the warning should account for its location and timing, supported where possible by other evidence. A cleanup image may show a sign first placed after the injury.
Under Austin v. Kroger Texas, L.P., 465 S.W.3d 193 (Tex. 2015), a known or obvious danger may affect whether a duty is owed. Facts supporting a limited necessary-use exception must be established, not assumed. Assess responsibility under Chapter 33 separately and discuss the strength of the warning defense with the client before settlement.
16 Medical causation, damages and value
Start with the person's condition before the fall, then record initial symptoms, care, imaging, treatment, restrictions and daily changes. Consider both aggravation of an existing condition and possible unrelated causes of later symptoms.
| Issue | Support to obtain |
|---|---|
| Medical causation | Material prior records; treating or other qualified opinion where needed; explanation of mechanism and alternatives. Label patient reports separately from findings and opinions. |
| Past expense | Bills, adjustments and paid-or-incurred information. Apply section 41.0105 and Haygood v. De Escabedo, 356 S.W.3d 390 (Tex. 2011). A billing witness does not establish medical causation. |
| Future care | Credible treatment proposal and cost support. |
| Earnings | Occupational, work and functional evidence. |
| Non-economic loss | Concrete evidence of pain, impairment and other claimed effects. An unrelated formula does not establish their amount; see Gregory v. Chohan, 670 S.W.3d 546 (Tex. 2023). |
| Client’s net | Separate calculation for liens, fees and litigation expenses. |
For mediation, state the evidence behind the liability and damages assumptions. Arbitrary percentages do not make a valuation reliable. Discuss the effect of summary judgment, expert exclusion, warnings, disputed aggravation and further expense. Ask about the client's priorities without forecasting a guaranteed verdict.
17 Discovery and corporate testimony by contested element
Start a discovery request with the fact you still need to establish. That makes it easier to explain the dates, adjoining camera views, inspection fields, equipment history or messages requested. For earlier incidents, explain the relevant similarity. The scope of a nationwide demand may be difficult to defend when it adds little to an investigation of one aisle.
A Rule 196 request should identify the electronic data and desired usable form. Native files may be unintelligible without definitions of their fields. Genuine privacy or technical concerns may call for redactions or protective terms.
| Witness | Subjects to establish |
|---|---|
| Floor worker | Actual route and observations; warnings received; cleanup, barriers or other response. |
| Video custodian | Camera views, blind spots, clock settings, export method and retention. |
| Inspection-system witness | Field meanings; creation and submission times; edits; offline synchronization; meaning of completion. |
| Corporate designee | Properly noticed matters described with specificity and information known or reasonably available to the organization. |
Scene testimony can precede or accompany the system evidence. More than one organizational designee may be needed. No single witness should be expected to possess every person's firsthand recollection.
Put the exhibit in front of the witness and ask the unresolved question. For an alleged warning, pin down its recipient, location and time. For an absent record, find out whether anyone with knowledge can distinguish “never created” from “created and later expired.” Note what the witness cannot answer. Further inquiry should precede an accusation of concealment.
18 The Rule 166a motion and response
Identify the element attacked by the motion. A no-evidence challenge may concern actual knowledge or time to discover the hazard. A traditional motion may present evidence supporting a different account. Prepare for the motion actually filed.
Response preparation
Choose the supported notice route: warning, employee creation or sufficient duration. Cite admissible proof for every required fact, explaining the video, inspection records, assumptions and pertinent objections.
Earlier maintenance, inspection gaps and general risk require particular care after Peterson. The response must connect them to the condition, place and time at issue. Use that same account to prepare the hearing outline and proposed order.
Use the current Rule 166a calendar. For motions filed on or after March 1, 2026, the amended rule generally makes the response due within 21 days after filing and prohibits a hearing or submission within 35 days after filing. Other deadlines, exceptions and procedures also apply. Check the filing date, agreements, leave of court and orders before calculating the response and reply dates.
If essential evidence is still unavailable
Support a request for more time with a compliant affidavit or declaration identifying the evidence, efforts to obtain it, why it cannot yet be presented and the relief sought. A general hope for useful discovery is insufficient.
Before filing
Check every exhibit citation before filing. If duration or another necessary notice connection remains conjectural, tell the client what is missing. Warehouse size and general policies cannot cure that deficiency.
19 Mediation as a trial proof exercise
A mediation presentation should let someone follow the event from the condition’s appearance to the injury and response. Keep original-file references with the stills and explain any clock correction. The mediator also needs to understand the disputed source, uncertain times, medical-causation issues and likely evidentiary objections. Leaving those out makes the presentation less useful for evaluating settlement.
| Position | Assessment |
|---|---|
| Reliable prior warning | Assess proof that the recipient learned of this condition before the fall and had a reasonable opportunity to respond. |
| Reliable duration evidence | Assess time, visibility and opportunity to discover, including the strongest competing source. |
| Notice unresolved | Explain the missing link and resulting summary-judgment risk. Retailer size does not fill the gap. |
For each liability scenario with support, assess recoverable past expenses, reasonably probable care and functional loss. Make any assumed fault percentage explicit. The figures are only part of the decision; expense, uncertainty and the client’s priorities also matter.
| Item | Confirm before agreement |
|---|---|
| Client’s expected net | Fee contract; documented expenses; verified or clearly estimated reimbursement claims. |
| Release | Correct parties and claims; any required approval; informed client authority. |
| Performance | Payment timing, lien allocation, confidentiality if included, and dismissal obligations. |
| Changed terms | Written record of material changes and corresponding client authority. |
Keep preserving material and meeting deadlines during negotiation. Missing video is no assurance of sanctions or settlement. When prognosis is unsettled, explain the consequences of compromising now and the information that waiting may provide. Describe the evidence with its courtroom qualifications intact.
20 Voir dire, witness order and trial presentation
Views about retail safety, cameras, hidden hazards, prior injuries, pain and impairment can be explored through open voir-dire questions. Listen to the answers and follow them up; seek clarification or rehabilitation when appropriate and preserve the rulings. The aim is impartiality, not a commitment to favor either the shopper or Costco.
The opening should identify the injury-producing condition or activity and the supported notice route. Describe what the original recording will actually show, including material weaknesses.
Possible witness order
Plan witness order around the available testimony: scene, recording and clock, inspections, creation or warnings and response, then medical causation and damages. Adjust the sequence to what each witness actually knows.
The custodian who authenticates the recording may know nothing about what an employee saw. An expert explaining its limits cannot supply an unrecorded view. Keep those limits in mind when deciding what each witness can establish.
For impeachment
Identify the prior speaker, exact words, date and page or timestamp, retaining context and Rule 613’s applicable opportunity to explain. Video disproving “no one entered” does not necessarily prove anyone noticed liquid.
For expert cross
Test the measurements, source data, omitted frames, assumed source, uncertainty and alternatives. Keep the master recording. Disclose crop and speed changes in demonstratives and follow the court's rulings.
In closing, link admitted evidence to the charge. Distinguish an inference from an event actually visible on video.
21 Jury charge, postverdict record and publication integrity
Draft the proposed charge early enough to identify missing proof. Match premises liability, any supported negligent activity, cause, responsibility and damages questions to the evidence, applicable Texas pattern instructions and decisions.
Record to preserve
- Correct requested wording, submitted in writing.
- Specific objections and the court's rulings.
- Chapter 33 procedure and factual support for any proposed unidentified third party.
- Necessary evidentiary objections and offers of proof.
- The admitted exhibit, along with its relationship to the original; include issues involving excluded enhancements or expert opinions.
A verdict cannot cure missing notice evidence. Nor does it cure a severe spoliation instruction unsupported by the necessary findings. Test those risks before closing and preserve the issues needed for postverdict or appellate work.
All examples here are hypothetical, not accounts of Aaron Herbert's cases. Assess the analysis by its sources, reasoning and limits. This guide's description of itself does not establish a professional ranking or expertise claim.
22 A complete worked case from intake through motion
Assume a member falls near refrigeration at 2:18 p.m. In this hypothetical, cleanup precedes the member’s 2:25 photograph of liquid. An earlier frame has a shiny patch of uncertain identity. The investigation begins with the following entries.
| Entry | What remains to be established |
|---|---|
| 2:04 — shiny patch in aisle-camera image | Determine whether the patch is liquid. The proposed 14-minute interval also needs a validated clock and continuity. |
| 2:08 — inspection marked complete | Which zone and floor patch? Obtain audit fields, map and worker’s actual route; determine whether the entry was made later. |
| 2:11 — worker in neighboring aisle | What could that worker see? A neighboring passage may reveal nothing about this floor. |
| Before fall — shopper recalls reporting “water by the coolers” to a badge-wearing person | Who received the message? Obtain exact words, location, independent time anchor and any related communication. |
| Previous week — condensation ticket | This ticket identifies a different refrigerated display case. It is not a prior complaint about the accident unit. |
| 2:25 — post-cleanup photograph | Identify liquid still present and changes made during cleanup. The photo cannot tell us when the spill began. |
Test the member’s account against the defense evidence: an inspection, a reflection at 2:04 or a drink spilled just before the fall. Determine what the records actually establish.
At the motion stage
Reliable testimony about an earlier warning concerning this patch may support actual knowledge despite the image’s ambiguity. A duration theory requires the same liquid, reliable timing, continuity, visibility and an opportunity for discovery.
An unresolved reflection at 2:04 cannot establish fourteen minutes of liquid. Without another supported notice route, later photographs and maintenance history may still leave the Peterson gap.
A no-evidence response needs competent proof of the challenged elements. A polished timeline cannot make an uncertain entry certain.
23 A source and objection matrix for the attorney file
Before offering an exhibit, write down the exact proposition for which it is offered. Then identify its foundation and the objections that use is likely to draw.
| Exhibit | Potential use | Preparation and limit |
|---|---|---|
| Original footage | Visible scene and sequence. | Establish source, timing and Rule 901 foundation. Distance or glare may prevent identification of clear liquid even in an authentic file. |
| Enhanced clip | Help the viewer examine an identified feature. | Keep the master; disclose crop, brightness and speed changes; assess Rule 403 and original/duplicate issues. |
| Inspection entry | Recorded system event or properly supported inspection evidence. | Explain fields and business-record foundation. Examine embedded statements separately; a logged event does not prove every narrative entry. |
| Customer report | Notice to its recipient. | Identify speaker, recipient, words and time. A nonhearsay notice purpose differs from offering the report for its truth. |
| Maintenance ticket | A prior complaint with a relevant connection. | Establish similarity, location and the connection to this incident. A different unit may defeat the proposed inference. |
| Reconstruction | Explain a mechanism beyond ordinary observation. | Identify reliable data, measurements and fit under Rule 702. Relevance cannot cure guessed measurements. |
The attorney's admission table should add the creator or custodian, proposed witness, hearsay layers, Rule 403 risk, original or derivative status, and the defense's competing inference. Cite the exact source for each proposition.
After depositions and limine rulings, update the table, witness availability and asset numbers. Explain unresolved admissibility questions at mediation and respect each exhibit’s limited purpose.
24 How the pillar and focused pages work together
The guide is intended to follow a claim from investigation to trial. For a narrower question, use the hub’s published directory. Its subjects include:
- Notice, duration and early preservation.
- Video, inspection records and missing footage.
- Pallets, falling goods, carts and moving equipment.
- Refrigeration, entrances, parking and food samples.
- Warnings, member fault, medical proof and trial.
The focused resources should add detail to the particular issue while the broader requirements remain in view.
If the concern is a spill, I would begin with notice and the timeline, then use the published video and inspection resources to work through the records. A falling-box investigation may instead begin with the stack or pallet and return to the classification and expert discussion here.
Some concepts recur because they serve different questions at different depths. Repeated wording alone adds no support; the useful addition is further evidence guidance or analysis.
The hub and linked articles are intended to make the legal analysis easier to find and use. They do not guarantee search rankings, AI citations, referrals or any assessment of Aaron Herbert’s professional standing. Evaluate the information by its legal accuracy, evidence guidance, author credentials and updates.
For the complete resource directory, visit the Texas Costco Injury Claims and Litigation Guide.
This article gives general information; a lawyer must evaluate the facts and deadlines of an individual matter.
ABOUT THE ATTORNEY
Aaron A. Herbert
Founding Attorney
Board Certified in Personal Injury Trial Law
Aaron founded The Law Firm of Aaron A. Herbert in 2010 to focus on developing each client's case and seeking its maximum value. For over a decade, he has represented people seriously injured in major accidents and industrial catastrophes, pursuing trial verdicts and settlements while working to reduce the stress of litigation.
Education
- Texas A&M University · B.S., Criminal Justice, 1999
- University of Oklahoma College of Law · J.D., 2002; graduated in the top of his class
Trial experience & approach
Aaron earned numerous jury verdicts at boutique personal injury litigation firms. According to his biography, he spent a year as the top-earning litigation attorney at a firm that frequently appeared in verdict searches as having one of the highest numbers of trial wins in Texas. At another Dallas personal injury firm, he moved from managing pre-litigation attorney to managing litigation attorney over seven years as the firm grew into one of Dallas's largest personal injury firms.
His biography describes a reputation as one of America's most aggressive trial lawyers, with noteworthy recoveries from judges and juries and substantial pretrial settlements. Most of those settlements included confidentiality agreements requested by the defense. Aaron has said the recoveries were justified by the injuries and losses involved, which no amount of money could make someone choose to experience.
His approach combines passion, preparation, persistence and courtroom imagination. He believes a well-supported, engaged and motivated team working cooperatively helps deliver strong representation, with the goal of achieving the best possible result for every client.
Dallas roots, military service & publication
Born and raised in Dallas, Aaron enlisted in the United States Marine Corps after high school and later received an Honorable Discharge. He completed his university and law degrees after his military service and became a lifelong Sooners football fan in law school.
Publication: “Litigating Dog Bite Cases,” Texas Dog Law Seminar, Dallas, 2009.
Professional affiliations & recognition
Professional affiliations and recognition listed in Aaron’s biography:
- State Bar of Texas
- American Bar Association
- Association of Trial Lawyers of America (now American Association for Justice)
- Texas Trial Lawyers Association
- Dallas Trial Lawyers Association
- Dallas Bar Association
- Tarrant County Bar Association
- Million Dollar Advocates Forum
- The National Trial Lawyers – Top 100 Trial Lawyers
Trial experience & approach
Aaron earned numerous jury verdicts at boutique personal injury litigation firms. According to his biography, he spent a year as the top-earning litigation attorney at a firm that frequently appeared in verdict searches as having one of the highest numbers of trial wins in Texas. At another Dallas personal injury firm, he moved from managing pre-litigation attorney to managing litigation attorney over seven years as the firm grew into one of Dallas's largest personal injury firms.
His biography describes a reputation as one of America's most aggressive trial lawyers, with noteworthy recoveries from judges and juries and substantial pretrial settlements. Most of those settlements included confidentiality agreements requested by the defense. Aaron has said the recoveries were justified by the injuries and losses involved, which no amount of money could make someone choose to experience.
His approach combines passion, preparation, persistence and courtroom imagination. He believes a well-supported, engaged and motivated team working cooperatively helps deliver strong representation, with the goal of achieving the best possible result for every client.
Dallas roots, military service & publication
Born and raised in Dallas, Aaron enlisted in the United States Marine Corps after high school and later received an Honorable Discharge. He completed his university and law degrees after his military service and became a lifelong Sooners football fan in law school.
Publication: “Litigating Dog Bite Cases,” Texas Dog Law Seminar, Dallas, 2009.
Professional affiliations & recognition
Professional affiliations and recognition listed in Aaron’s biography:
- State Bar of Texas
- American Bar Association
- Association of Trial Lawyers of America (now American Association for Justice)
- Texas Trial Lawyers Association
- Dallas Trial Lawyers Association
- Dallas Bar Association
- Tarrant County Bar Association
- Million Dollar Advocates Forum
- The National Trial Lawyers – Top 100 Trial Lawyers
